Privacy Policy

Last Updated: December 2024

Empire Real Estate Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

                Important: By using our website and services, you agree to the collection 
                and use of information in accordance with this Privacy Policy. If you do not agree with our 
                policies and practices, please do not use our services.
            

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

Fill out our property information form
Contact us via phone, email, or text message
Request information about our services
Subscribe to our communications

The personal information we collect may include:

Contact Information: Name, email address, phone number, mailing address
Property Information: Property address, ownership details, condition information
Communication Records: Records of your interactions with us
Transaction Information: Details related to property sales and offers

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website addresses
Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide you with cash offers for your property
Communicate with you about our services
Send service-related notifications and reminders (with your consent)
Send promotional and marketing messages (if you opt-in)
Improve our website and services
Comply with legal obligations
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Primary Business Operations

To evaluate your property and prepare cash offers
To communicate with you about your property sale
To process and complete real estate transactions
To respond to your inquiries and provide customer support

Marketing and Communications

To send you information about our services (with your consent)
To provide updates on your transaction status
To send promotional materials and special offers
To conduct market research and improve our services

Legal and Security

To comply with legal obligations and regulations
To protect our rights and prevent fraud
To enforce our terms of service
To maintain security and prevent unauthorized access

3. SMS and Text Messaging

                A2P (Application-to-Person) Messaging Compliance: We use SMS and text 
                messaging to communicate with you about your property inquiry and our services.
            

Your Consent

By providing your phone number and checking the consent box on our form, you explicitly agree to receive text messages and calls from Empire Real Estate Group. These messages may include:

Property offer updates and transaction information
Appointment confirmations and reminders
Service updates and important notifications
Marketing messages (only with your consent)

Opt-Out Rights

You have the right to opt-out of receiving text messages at any time by:

Replying STOP to any text message from us
Calling us at (609) 906-0655
Emailing us at ereg.andrew09@gmail.com

Message Frequency and Rates

Message frequency varies based on your interaction with our services. Standard message and data rates may apply as determined by your mobile carrier. We do not charge for our text messages, but your carrier may.

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

Title companies and escrow agents
Real estate attorneys
Property inspectors and appraisers
Marketing and communication platforms
Data storage and hosting services

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Enforce our terms of service
Protect our rights, property, or safety
Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication protocols
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Opt-out of marketing communications and data sharing
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information

To exercise these rights, please contact us at ereg.andrew09@gmail.com or (609) 906-0655.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Empire Real Estate Group

Phone: (609) 906-0655

Email: ereg.andrew09@gmail.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.